The Role of E-government in Improving the Quality of Public Service

Abstract

This research paper aims to highlight the role of e-administration in improving the quality of public service delivery. In recent years, public services have increasingly been provided through new electronic methods and approaches. In this context, e-administration is considered an effective tool and mechanism for achieving modernization and development, and it represents one of the most important strategies adopted to enhance the quality of public services. This is achieved by bringing administration closer to citizens and providing them with several advantages, such as faster service delivery, greater accuracy, and the reduction of errors and costs. Accordingly, this paper seeks to examine the role of e-administration in improving the quality of public service delivery.